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Comprehensive Return & Cancellation Policy Service
- Refunds will be considered only if customers mail us at [email protected] within 6 hours of payment. No refund shall be entertained after the expiry of one hour from the time of payment.
- No refund shall be made if the data provided by the customer is incorrect. However, if customers mail us within an hour of ordering the report, we will consider the changes to be made.
- Once the report is delivered to the customer, no refund shall be made.
- All eligible refunds shall be made within seven business days from the date of receipt of the request. However, the same is subject to transaction and processing time were taken by the bank/payment gateway.
- In case of double payment made by mistake against a single order, one payment will be refunded.
- All refunds will be made after deducting the transaction charges levied by the bank and/or the payment gateway, or any other charges that may have been borne by pronomina.store in processing and/or delivering the service, as applicable.
Comprehensive Return & Cancellation Policy Product
- If the customer found the product is damaged/defective/broken condition, the customer may apply for replacement or refund. For this customer may mail at [email protected] within one working day of delivery of the product. No refund shall be entertained after the expiry of one days from the date of delivery of the product.
- All the products must be returned in the original condition they were received in along with any bills and labels. Customers need to register disputes by sending an email to [email protected] with images of broken/defective/damaged products within 1 day of delivery. Disputes registered after one day of delivery may not be entertained by sellers.
- In case of double payment made by mistake against a single order, one payment will be refunded.
- All refunds will be made after deducting the transaction charges levied by the bank and/or the payment gateway, the cost of shipping or courier charges (back and forth), customs duty and/or any other charges that may have been borne by Pronomina BMC in processing and/or delivering the service, as applicable. However, no recovery of above mentioned shall be made if a refund is due to a damaged/defective/ broken product.